AI Agents for Telecom Networks
Reduce churn, detect fraud, and optimize 5G performance with multi-agent systems on Databricks—architected by PipeIQ.

Networks Generate Petabytes—Insights Lag Behind

CDRs, OSS/BSS logs, probe telemetry, and call‑center transcripts live in silos—slowing network operations and customer experience initiatives.

Customer churn driven by hidden QoE issues

Fraudulent SIM swaps & roaming abuse slip through rules

5G cell congestion and interference require rapid tuning

Marketing offers miss real‑time intent signals

Agent‑Powered Use Cases

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Network Anomaly Detection

Agents monitor KPI streams (RSSI, RSRP, throughput) to flag outages and auto‑create trouble tickets.

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Churn Prediction & Retention

Blend usage, complaints, and billing patterns to predict churn; trigger personalized offers in real time.

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Capacity Planning & Self‑Optimization

LLM agents analyze traffic trends and recommend RAN parameter tweaks or small‑cell deployments.

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Fraud & SIM Swap Detection

Cross‑correlate CDRs, location jumps, and device fingerprints; escalate high‑risk events to SOC.

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Call‑Center Copilot

Summarize customer calls, suggest resolutions, and auto‑fill CRM notes—reducing AHT.

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Marketing Offer Optimization

Agents evaluate campaign ROAS, recommend budget shifts, and generate new creative variants.

Edge‑to‑Core Agentic Flow

Our telecom AI platform provides a complete flow from real-time data ingestion to automated actions and feedback.

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1. Real‑Time Ingestion

LakeFlow Connect streams CDRs, xDRs, probe metrics, and CRM events into Delta with millisecond latency.

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2. Multi‑Agent Reasoning

Supervisor routes to anomaly, churn, and marketing agents; fuses outputs with cell & subscriber context.

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3. Closed‑Loop Actions

Agents update OSS/BSS, send offers via SMS, and retrain models from feedback signals.

PipeIQ Telecom Services

  • Network Data Lake DesignSchema for xDR, PM counters, and probe telemetry; cost‑optimized storage tiers.
  • Churn & QoE ModelsAutoML and custom models with explainability & retraining pipelines.
  • 5G SON AgentsClosed‑loop optimization for PCI, ANR, and power; zero‑touch network.
  • Fraud DetectionGraph‑based SIM swap & roaming fraud detection integrated with SOC workflows.
  • Marketing CDP Build‑OutIdentity resolution, consent management, and real‑time segmentation on Lakehouse.
  • 24/7 Monitoring & SLOsDashboards for NPS, churn, MTTR, and fraud rate—PagerDuty hooks for alerts.

Build a Resilient, Data‑Driven Network

Book a discovery call to deploy AI agents that reduce churn, detect fraud, and optimize network performance.

© 2025 PipeIQ — Telecom AI Partner.
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