Charts get reviewed weekly. Drift happens hourly.
Manual SPC review cycles mean special-cause patterns often run for days before anyone notices. Agents detect them within minutes.
Shewhart's idea, finally running the way it was meant to — continuously, on every process, with every rule, and an audit trail the regulator can replay.
Manual SPC review cycles mean special-cause patterns often run for days before anyone notices. Agents detect them within minutes.
Different reviewers flag different patterns. Some catch Nelson rule 4 (14 alternating); others don't. Agents apply every rule, every time, to every chart.
Manufacturing has decades of SPC tooling. Banking back office, healthcare admin, and customer service rarely do — even though the same variation costs them money daily.
When a limit breaches, drafting the corrective action paperwork takes longer than the breach itself. Agents pre-draft the CAPA the moment the rule fires.
Applied to every chart, every observation, without omission.
One point beyond 3σ (outlier)
Nine points in a row on one side of the mean (shift)
Six points in a row increasing or decreasing (trend)
Fourteen points alternating up and down (over-control)
Two of three points beyond 2σ on the same side
Four of five points beyond 1σ on the same side
Fifteen points within 1σ of the mean (stratification)
Eight points in a row outside 1σ on either side (mixture)
Continuous data with subgroups — classic manufacturing
Continuous data, single observations — chemical batches, transaction times
Proportion or count of defective units — call center QA, claims accuracy
Count of defects per unit — service tickets, error events per case
Sensitive to small shifts — model performance, fraud rates
Multiple correlated variables — process capability across CTQ tree
Dimensional tolerances, cycle time, yield rate, defect density, energy consumption, OEE.
AML alert false-positive rate, loan decisioning time, transaction error rate, fraud-model performance.
Door-to-doctor time, medication error rate, readmission rate, claim rework rate.
First-call resolution, average handle time, NPS drift, escalation rate, ticket aging.
Established SPC tools are mostly batch and human-in-the-loop: someone pulls data, generates the chart, reviews it, files the result. PipeIQ agents run the same statistical methods continuously, on streaming data, and act when a rule fires — opening the CAPA, paging the owner, or triggering a downstream adjustment. Most engagements complement existing tooling rather than replace it.
Yes, when the metric is meaningful. Continuous metrics (cycle time, AHT, model score) chart well with I-MR or EWMA. Count metrics (errors per case, escalations per shift) chart with c or u. Proportion metrics (FCR, defect rate) chart with p or np. The agent picks the right chart, validates the assumptions, and runs it.
Configurable per rule and per process. Low-risk processes can let agents close the loop (auto-adjust setpoint, route to next agent). Regulated or high-risk processes always require human approval before any action — the agent prepares the CAPA, the human signs it. Both modes maintain a complete audit log.
Every chart, every rule check, and every CAPA is logged with the underlying data, time window, model version, and decision rationale. Audit packages are exportable as ISO-compliant control records. For FDA-regulated processes, the validation package covers IQ/OQ/PQ requirements and CFR Part 11 electronic record controls.
Two to four weeks for first-chart production on a single process. Six to ten weeks for the full charting library across a function. The expensive work is rarely the SPC itself — it's wiring the agent to the source data and the downstream action systems.
SPC is the C in DMAIC. Pair continuous control with end-to-end project automation.
SPC for AML triage, model performance, and back-office accuracy — audit-grade by default.
The parent service: PipeIQ's full process-improvement agent platform.
Manufacturing line, customer service queue, AML triage funnel — any process with a metric and a target. We'll have it running with full rule coverage and CAPA wiring in three weeks.